How Can You Prevent Account Takeover Fraud?
- Recognize Fraudulent Communications: If someone posing as America's CU contacts you by phone, email, or text message and requests your account information, consider it fraud.
- Do Not Respond: If you receive a text or email asking for account information, do not reply. Ignore the message, and do not call any phone numbers in the text message.
- End Suspicious Calls: If you receive a phone call that seems to be a phishing attempt, end the call. Be aware that area codes can be misleading; a local area code doesn't always guarantee that a call is local.
- Report Suspicious Activity: Contact us immediately if you suspect any fraudulent activity. Reporting helps protect you and other members.
- Stay Informed: Visit our website's Security Center regularly for updates and tips on fraud prevention from America's CU.
Examples of Fraudulent Communications:
- Emails or texts asking for personal information.
- Phone calls requesting sensitive account details.
- Messages with urgent language or threats to your account.
Common Scams to Watch Out For:
- Phishing: Fraudulent emails or websites that look like they come from a trusted source.
- Vishing: Voice phishing attempts over the phone.
- Smishing: SMS phishing attempts via text messages
Stay vigilant and protect your personal information. For more information, visit our website.
If you receive a suspicious request for private account information, contact us immediately at (888) 742-6551 (or visit our website to verify our contact information).